ThanQBoss

Q:What happens if I pay for a candidate's contact information and they don't answer the phone or the number is invalid?

Most platforms, including ThanQboss, do not refund credits for invalid or unresponsive numbers. However, you can report the issue, and in some cases, support might assist or compensate.

Q:For how many days will the phone number be visible to me?

Once unlocked, a candidate’s phone number is typically available for 30 days, depending on your plan. After that, the number may expire or need to be unlocked again.

Q:Why do you charge more for the 'Watch Pre-recorded interview video’?

We charge more for the 'Pre-recorded Interview Video' option because it provides greater value—it offers deeper insights into a candidate’s communication skills, confidence, and suitability for the role.

Q:What are the charges for posting a new job, viewing the profile, CV download and view pre-recorded interview using credits?

Posting a new job costs 200 credits.
Viewing a candidate's profile costs 10 credits.
Downloading a CV costs 10 credits.
Watching a pre-recorded interview video costs 20 credits.

Q:If I view the mobile number of a profile that was unlocked previously, will I be charged again?

No, you will not be charged again for viewing a profile that was previously unlocked. However, if you unlock a profile again after it has expired, you may be charged once more.

Q:What are credits?

Credits are the virtual currency used on ThanQboss’s platform to access various features, such as viewing candidate profiles, downloading CVs, watching pre-recorded interviews and posting jobs. You need credits to perform these actions on the platform.

Q:What is the validity of my ThanQboss credit?

The validity of your ThanQboss credits depends on your subscription plan or package.